Greetings and happy new year. If that’s your thing. I have mixed feelings about it. The holidays can be a highly fraught time and so many of us feel the pressure to emerge on the first or second day of the calendar year with a plethora of resolutions.
When I first met Claire Roberts, I was struck by her measured and articulate demeanour. As peers in the EMBERs small business program, there were times when conversations between the eight of us at the table could get fraught, but I never saw her lose her cool.